Off Lease Deals Refund and Exchange Policy
If you are not satisfied with your purchase you may return most items for an exchange or refund within thirty days of purchase excluding shipping, handling, insurance charges. A 20% restocking fee will also be applied. (Restocking fee does not apply to the return of defective items.) All items returned are subject to our inspection and manager’s approval.
Off Lease Deals LLC reserves the right to reject any return based on its condition or non-compliance with our return policy. Returns must be prepaid by the customer. Merchandise must be returned in the original factory box or packaging, with all original factory packaging materials, inserts, manuals, disks and blank warranty cards.
Items that have been altered, scratched, modified, damaged or tampered with will not be accepted. This applies both to the product and its packaging. Please do not tape or write on the item or its packaging and do not use the manufacturer’s box as a shipping carton.
Return Merchandise Authorization
All product returns must have a Returned Merchandise Authorization issued by Off Lease Deals
To request an RMA and shipping instructions, including the return shipping address for the product, please request an RMA online by contacting us. RA must be requested within 14 days for returns. Again, all returns will be processed and fully inspected after they arrive in our warehouse.
All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories. Returns that do not include all peripherals may be returned to the customer or charged on a per item basis.
PLEASE NOTE: A Return Authorization number does not imply that credit or exchange will be issued. It is only and authorization to return a product to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.
All Returns are pre-paid by the customer. Off Lease Deals is not responsible for any shipping charges on returning items and will not accept COD shipments. However, Off Lease Deals will pay the freight for the item being sent out in exchange of a defective item approved for return. Please include a copy of your Invoice/Packing slip together with a complete letter of explanation.
To ensure you are completely covered please be sure to inspect your item “for any damages” upon arrival. Due to vendor and carrier limits we are unable to entertain a Return Authorization past seven days.
Unauthorized or Refused Returns
Off Lease Deals does not recognize unauthorized returns or exchanges.
Off Lease Deals will charge a 20% restocking fee plus shipping charges for refused shipments. Additional charges may apply if all peripherals and accessories are not returned in the original, unopened packaging.
Receiving Damaged Equipment or Short Shipment
Purchaser must contact our Customer Service Department within five (5) days of receiving the equipment. Please examine the packaging carefully. If damage is noticeable on exterior, or the packaging appears to be tampered with, notify both us and the carrier immediately. An RMA number is needed for any items that would be returned. (Please see paragraph two on how to obtain an RMA number.) Do not dispose of the shipping box or any other packaging. Please include a clear letter of explanation detailing the damage or shortage.
Thank you for choosing Off Lease Deals!